Updated: 19 April 2026

YeboConnect Telecoms respects your privacy and is committed to protecting your personal information in accordance with Protection of Personal Information Act (POPIA)

1. Information we Collect

We may collect the following types of information:

1.1 Personal Information such as full name, email account, phone number, billing address.

1.2 Account and service data such login details (encrypted) , hosting usage data ( bandwidth, storage , performance metrics), support tickets and communication records

1.3 Payment information such as payment transaction details , We do not store card details; payments are processed through secure third party-providers

2. How we use your Information

We use your information to; Provide and manage hosting services, process payments and invoices, communicate important service updates, provide customer support, monitor system performance and prevent abuse, improve our services and user experience.

3. Data Protection & Security 

We take reasonable technical and organizational measures to protect your data, including; Secure servers and infrastructure monitoring, encryption of sensitive data, access control and authentication measures. Despite our efforts , no system is 100% secure, and we cannot control guarantee absolute security.

4. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share your information only when necessary; With payment processors to complete transactions, with legal authorities if required by law, to protect our rights, infrastructure or other users.

5. Data Retention

We retain your data for as long as your account is active. After account termination , we may retain limited data for legal , billing, or security purposes. Backups systems may temporarily store residual data.

6. Cookies & Tracking

We may use cookies and similar technologies to; improve website functionality , track usage and performance, enhance user experience. You may  disable cookies in your browser, but some features may not function properly.

7. Your Rights

You have the right to; access your personal data, request corrections to inaccurate information, request deletion of your data ( subject to legal and operational requirements). Requests can be made through our official support channels.

8. Third-Party Services

Our services may integrate with third-party providers ( e.g payment gateways, domain registrars). We not responsible for the privacy practices of these third parties.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.

10. Changes to this Policy

We reserve the right to update this privacy policy at any time. Changes will be affective immediately upon posting. Continued use of our services constitutes acceptance of updated policy.

11. Contact Information

For any privacy-related questions or request , please contact us via; Client Area (preferred) or official WhatsApp support ( for general queries)

By using YeboConnect Telecoms services , you acknowledge that you have read and agreed to this privacy policy.